FAQ

How to order?  How long will it takes to order?

The order should be placed before 12pm three to five working days in advance. You can order and direct checkout from the website.  Payment can be made through a bank transfer or credit/debit card via PayPal. Please allow 2 to 3 business days to ship your order.

How we deliver the rice dumpling?

Each rice dumpling is individually vacuum sealed and ship right to your doorstep. We help to deliver to the whole West Malaysia.

What is your shipping fee?

We charge a flat rate of RM8 for West Malaysia. Currently, we unable to ship to East Malaysia.

If I buy more than 1 set, and I need to ship to other addresses, what should I do?

When you checkout, you will see ‘Set Addresses’ on top of the checkout page. Click on it. Then click ‘Add a new shipping address' at the top of the page and add the first address. After that click ‘Save address’.  For the subsequent addresses, following the same step by clicking ‘Add a new shipping address'. You will see the address you just keyed in at the top of the page. Please scroll down and you will see ‘Add a new address'. Just key in the next address and click ‘Save address’. Follow the same step for the subsequent addresses. Once you have keyed in all the addresses,  now you may select the address for the particular rice dumpling gift set that you would like to send to. Once done, click ‘Save Addresses and Continue’. Now, you will back to the checkout page. Key in your message and recipient’s contact number in the note column. Key in all the billing details and checkout. Voila, done!

Can I mix flavour?

I know right, it's good to have everything. Our Premium Gift Set has assorted flavours. You will get 1 Hokkien style, 1 Cantonese style, 1 Nyonya Style and 1 Millet rice dumpling. You may click HERE to purchase it. For single flavour, you may choose from our Single Favour Rice Dumpling. Each set has 4 rice dumplings of your chosen flavour where the quantity is usually just nice for everybody😉.

Can I self-pickup?

Currently this option is unavailable.

How long can rice dumplings last?

In room temperature, our rice dumplings are fine in 30 days. But, once you receive the parcel, please consume within 3 days. It should be stored in a cool dry place. To ensure the freashness, the best bet is to store in freezer and it can last up to 90 days.

How to reheat the rice dumpling?

Allow to thaw to room temperature. Remove the vacuum seal. 

  • Reheat with microwave: Do not unwrap the rice dumpling. Place the wrapped dumpling in a bowl. Add half cup of water to the bowl. Place the bowl in a microwave. Set at maximum power and heat for 3 to 5 minutes. Remove and discard the water.
  • Stove Top: Do not unwrap the rice dumpling. Put it in a big pot of water. Ensure that the water covers the dumpling. Set at high heat and cook for ten to fifteen minutes in water.
  • Steam for 20 minutes: Again, do not unwrap your dumpling. Use high heat while steaming.

Lastly, unwrap the rice dumpling, discard the leaves. Place the dumpling back in the bowl. Cut open to check if it is hot or warm enough. Your yummy rice dumpling is ready for consumption.

Why I can't buy more than 10 sets with 15% off?

We limit to 10 sets per order for this offer. I you need more than 10 sets, kindly contact our customer service via live chat for manual creating order.

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